FAQ
How do i measure?
Measure around the smallest part of your waist not your hips!
Do you offer returns?
Unfortunately no, due to these products being underwear for the intimate areas we do not accept returns or exchanges!
Can i exchange size?
Unfortunately no, we do not offer an exchange policy due to the fact that these are underwear and we do not sell used products.
Do you offer custom orders?
Yes we do! Please contact us on intervidualsuk@outlook.com
When will my order ship?
All of our items are handmade to order so please allow us time to make them and send.
Estimated processing time?
We advise anywhere between 1-7 days for your order to be dispatched.
Can you dispatch in a plain & discreet package?
Yes of course!
Do you send tracked?
Yes all items are sent with tracking numbers or signatures required upon delivery.
My order hasn't arrived, but the tracking says it has been delivered?
Please contact the postal service in your local area as they will be able to provide more information on this.